Seeing beyond numbersºAt Laurentian Bank, we believe we can change banking for the better. Founded in Montreal in 1846, Laurentian Bank helps families, businesses and communities thrive. Today, we have over 2,800 employees working together as One Team, to provide a broad range of financial services and advice-based solutions for customers across Canada and the United States. We drive results by placing our customers first, making the better choice, acting courageously, and believing everyone belongs.This role sits within Laurentian Bank, a subsidiary of Laurentian Bank Financial Group.Reporting to the Director of the Loyalty Team in a telecommuting environment, the Loyalty Consultant is responsible for ensuring the retention of his or her clients and their assets while providing exceptional customer service. They are also responsible for closing simple sales and identifying more complex business development opportunities by working closely with the client's branch to ensure a seamless experience. Quality customer service, customer experience and compliance standards are a must in this role. The Loyalty Consultant will also be called upon to carry out various business development initiatives such as new canvassing, retention or cross-selling opportunities.
Exclusively through remote meetings, this position is responsible for:- Renewing the maturities of Personal Services clients in relation to investment and financing products- Identifying, analyzing and evaluating customer needs based on their objectives and financial situation and advising customers on the various renewal alternatives related to the products and services offered by the Bank- Conclude simple sales when opportunities arise for renewal- Identify more complex business development opportunities (such as refinancing, mutual funds, retirement projection needs, etc.) and refer them by liaising with the client's branch- Develop, maintain and solicit ongoing business relationships with existing clients and/or a pre-defined client list More specifically: - Provide consulting strategies leading to the achievement of renewal, business development and referral opportunities in branches- Master the associated products- Maintain a relationship of trust with the customer and inform the customer of the policies and procedures in effect- Establish a close relationship and work closely with assigned branches to ensure a consistent and seamless customer experience- Prepare files in accordance with internal compliance rules.- Maintain a good knowledge of new tax, product, regulatory and compliance developments and apply them- Complete product requests and forward them to the appropriate departments- Ensure quality standards of customer service, customer experience and compliance are met- Constantly maintain financial knowledge, knowledge of products and services offered by the Bank and competitors, knowledge of the Bank's credit policies and industry developments.
Qualifications - Holder of a college diploma (DEC) or equivalent- Bachelor's degree in finance or a related field, an asset- Minimum of two (2) years of experience in the banking, financial or insurance field - Any combination of experience and education will be considered. - Licensed as a Mutual Fund Dealer / Mutual Fund Representative / Investment Fund in Canada (IFIC)Specific skills- Relationship building skills with a focus on delivering an excellent customer experience and growing relationships with existing customers- Focused on customer service and business development- Knowledge of the economy, business and market trends- In-depth knowledge of financial products and services - Licensed as a Mutual Fund Dealer / Mutual Fund Representative / Investment Funds in Canada (IFIC) - Ease of communication, dynamism and flexibility- Ability to manage several files- Autonomous- Bilingualism (FR/ENG)
Equity, Diversity & Inclusion:We are proud to be an equal opportunity employer and are committed to fostering an inclusive and accessible work environment that reflects the diversity of our customers and our communities. We welcome and encourage applications from individuals from all groups, including Indigenous people, women, visible minorities, and persons with disabilities, regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability or any other legally-protected ground. Accessibility:Accommodations for persons with disabilities are available upon request for job applicants taking part in all aspects of the recruitment process.PIPEDA:We may collect, use or disclose your personal information for the purpose of establishing an employment relationship with you.Please note that this position to be filled is a work from home one.