Coordinator, Business Center

June 22, 2021

Job Description

There When It Matters for 175 YearsThis year, we are proud to celebrate our 175th anniversary. Since our founding in Quebec in 1846, we've been committed to improving the financial health of all of our clients. We are driven by the opportunity to help families thrive, communities grow and businesses succeed. As our roots have grown stronger than ever before, we are ready to lead the way for the next 175 years.Laurentian Bank Financial Group (LBCFG) is a diversified financial services provider whose mission is to help its customers improve their financial health. The Laurentian Bank of Canada and its entities are collectively referred to as Laurentian Bank Financial Group (the "Group" or the "Bank"). With more than 2,900 employees guided by the values of proximity, simplicity and honesty, the Group provides a broad range of advice-based solutions and services to its personal, business and institutional customers. With pan-Canadian activities and a presence in the U.S., the Group is an important player in numerous market segments.This role sits within Laurentian Bank, a subsidiary of Laurentian Bank Financial Group.Reporting to the Senior Manager, Client Experience, the incumbent supports the different business centres in connection with managing clients. He/she acts as a key contact person for the CBC's customer service. In support of the account managers team, the incumbent is responsible for preparing ancillary documentation for account managers, file compliance and follow-ups. The incumbent may also be assigned to special projects related to compliance, customer service, or certain programs specific to commercial clients.

Responsibilities

ºBe responsible for greeting clients and providing top-quality customer service within a Commercial Banking CentreºFollow-up and handle documents related to the opening of commercial clients' transactional productsºEfficiently answer calls received at the Commercial Banking Centre and provide courteous, high-quality serviceºProvide clients with information on documentation or file progress and offer first-level support with regard to the Bank's products and servicesºProvide administrative support to account managers of a Commercial Banking CentreºPrepare ancillary documentation for account managers or clients, send required forms and documents and ensure follow-upºHelp the business development team by performing any administrative tasksºCommunicate directly with clients to schedule meetings or follow-up on filesºLiaise between the Commercial Banking Centre and the Operational Excellence segmentºWork with account managers to resolve administrative or operational issuesºProperly complete, update and archive all reports necessary for the required controlsºPerform all tasks of a similar or general nature requested by his/her superior or required for the position

Qualifications

ºCollege diploma (DEC) in business administration, accounting or a related field ºMinimum 3 years' customer service experience, including at least 1 year working with commercial clientsºBasic knowledge of the operations of a commercial financing centreºAbility to manage and prioritize numerous competing requestsºExcellent customer service skillsºEnthusiasmºThoroughnessºAutonomyºDriveºTeam spirit

Additional Information

We are proud to be an equal opportunity employer and are committed to fostering an inclusive and accessible work environment that reflects the diversity of our customers and our communities. We welcome and encourage applications from individuals from all groups, including Indigenous people, women, visible minorities, and persons with disabilities, regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability or any other legally-protected ground. Accommodations for persons with disabilities are available upon request for job applicants taking part in all aspects of the recruitment process.

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